The Customer Trust Engine
Only delight goes public.
Heylo asks the moment the work is done. A bad day comes to you first, in private, with the recovery already drafted.
No spam. One email when Heylo opens, and nothing else.
Your score, once Heylo opens
4.87
/ 5 · every source, one number
- Google4.9 · 212
- Facebook4.8 · 96
- Yelp4.7 · 41
- Your page4.9 · 388
- Shadows caught, never posted12
01 · Listen, route, hold
How Heylo works.
The ask sends itself the moment the job is done, timed to the memory of good work.
A 4 or 5 goes public with the customer's blessing. A 1 to 3 comes to you, and only you.
The recovery is already drafted. You call, you make it right, the bad day never goes public.
02 · The rescue
The bad day never reaches the page.
Birdeye and Podium send every customer, happy or not, straight to the public page. Heylo asks in private first. Delight flows on. Disappointment comes to you while there is still time to make it right.
That's on us, Dana. I want to make the water heater right. Can I call you today?
03 · The score
One reputation number.
Google, Facebook, Yelp, and your own page, folded into one number you can watch move. When it climbs you know why, and when it dips you hear about it the same day, not the next quarter.