Heylo · the customer trust engine The hello between Medallia & Trustpilot · Standalone or composed

The hello between how your customers feel and what the world sees.

Heylo asks at the moment of truth, in private. Genuine delight goes public as light added. A rough day is routed to you in private, a shadow caught before it dims you, the recovery already drafted. Your whole standing shows as one number that glows: the Heylo Score.

No card. The full rescue engine on the free tier. A public one-star never reaches the world before you have brightened it.

Light added the moment the work is fresh

−3

The shadow caught in private, not in public

Glow number, internal and external, one figure

To start. No card, no setup fee

01 The condition A bad day made permanent in public

Birdeye and Podium send everyone straight to the world.

They blast the same ask to a contact list on a schedule, long after the work is forgotten, and they push every customer straight at the public platforms. So the happy ones never get around to it, and the rough day you never saw lands as a permanent public one-star that dims you for good.

You do not need more requests sent. You need to listen first: the right ask at the moment of truth, the feeling taken in private, and a window to brighten a rough job before it ever reaches the world.

AThe askDays too late

BEvery customerSent public, unfiltered

CA rough jobPosted public, permanent

DThe disappointmentYou learn of it last

EYour standingFour open tabs

◯HeyloListen first · then the glow

02 The loop Listen · Route · Hold

The hello between Medallia and Trustpilot.

Medallia listens but never makes it public. Trustpilot publishes but never catches the bad day first. Heylo is the loop that connects them, and the rescue is the gate. One closed loop in three moves: Listen in private, Route by feeling, Hold the glow.

The valve in the middle is the moat. Genuine delight goes public as light added. Disappointment routes inward to you, a shadow caught with the recovery already drafted, before it ever reaches the world. Neither Medallia nor Trustpilot does this. It is the whole point.

Medallia Listens to how customers feel, in private. Never goes public

Trustpilot Publishes what the world sees, out loud. Never catches the bad day

01 LISTEN At the moment of truth, Heylo asks how it felt, in private. The honest signal comes to you first. This is the internal half, the voice of the customer.

02 ROUTE Delight is sent outward as light added, plus a referral. Disappointment routes inward, a shadow caught, recovery drafted, before it goes public. The valve is the moat.

03 HOLD One living number, the Heylo Score, across every source, internal and external, trending over time. This is the external half, unified with the internal signal.

Fig. 01Listen, Route, HoldThe closed loop

03 The rescue Light added · or a shadow caught

The customer tells you how it felt in private first. What they tap decides where it goes. You always see the shadow before the world ever could.

Heylo · the rescue, the reason the glow holds

The rescue · private feeling firstThe fork

Rated 1 to 5

Light added · rated 4 or 5

Sent public, plus a referral on the same breath

A bright rating is handed to Google, Facebook, or Yelp while the result is still fresh, and the referral prompt goes out at the same moment. Genuine delight, made public, the glow grown.

Shadow caught · rated 3 or below

Held to you in private, the recovery already drafted

A low rating opens a rescue and signals you. No public ask was ever sent. The shadow is caught before it dims you, and the recovery is written to the job, waiting for one tap.

Drafted recovery That is on us, Marcus. I want to make the roof repair right. Can I call you today? Send recovery

Fig. 02One private feeling, two outcomesThe moat

04 The Heylo Score One number, internal and external

Your standing is one number, and it glows.

Google, Facebook, Yelp, and your own profile resolve to a single living figure, unified with the internal signal from Signals, with the 90-day trend and the per-source ledger beneath it. You stop living in four tabs and start reading one glow.

Every figure is tabular and tied to the events behind it. Nothing on this strip is rounded for show. It is the record, and it reconciles. The score is not a number you chase, it is the glow your work earns.

The Heylo Score · 90 daysLit

0.00 / 5

Google4.9

Facebook4.8

Yelp4.8

Own4.9

Signals4.7

05 The ask that sends itself By name, by job, never a blast

The ask sends itself the instant the work is finished.

Mark the job done and the ask fires, addressed by name and to the exact work. One ask per completed piece of work, idempotent by relationship and job, so the same customer is never asked twice for the same thing. It lands while the result is still in front of them, which is the only moment a feeling is honest.

Channel is a default, not a configurator: SMS, email, or QR sit behind one provider seam. You choose once, or you let Heylo choose, and the ask sends itself from then on.

T+0Work marked doneThe ask addresses itself, by name and by the specific job, the moment completion is recorded.

T+1The private feelingThe customer rates 1 to 5 on your rating page. The listening happens here, before anything is public.

T+2Light added, or caughtDelight is sent public with a referral. Disappointment opens a rescue, the recovery already drafted.

06 Who it is for The same instrument, at any scale

One product, the same glow at any scale.

The free tier and the Enterprise tier are the same instrument at different scale, never a different product. A franchise starts one location free and rolls the whole network onto Enterprise with no migration.

The solo operator

Buys protection.

Finish the job, the ask sends itself, and a rough day never blindsides you in public again. A one-person shop that carries itself like an institution, growing its glow from day one.

Protection · the shadow caught in private

The enterprise brand

Buys governance.

One glow number per location, internal and external unified, rolled up by region. A governed record of every signal and review, and the guarantee that no shadow reaches the world before the brand has brightened it.

Governance · one glow number, with the record

Contractors Insurance agents Brand-name companies Franchises Mom-and-pop shops Enthusiasts Tech builders

07 Pro Tools No-brainer upgrades · Pro and Enterprise

Run your glow as a channel, not a chore.

The free tier is a complete rescue engine. The Pro Tools turn the glow into a system: the internal pulse is built in, the recovery is written for you, delight is answered, the verified wall sells your work, and the record holds for a carrier or a court.

01 Signals · the internal layerA private pulse on how customers feel, gathered at the moment of truth, scored for sentiment and theme, closing the loop internally before anything is public. This is the Medallia half, built in. It alone replaces a survey tool. Pro

02 AI recovery draftingThe recovery written to the specific job, the customer name, and the exact complaint, in your voice. One tap to send. This alone pays the Pro price. Pro

03 AI reply draftingA drafted public reply for the five-stars, so delight is answered, not just collected. Every bright moment gets a hello back, in your voice. Pro

04 The glow wallA live, on-brand wall of verified five-stars for your site, with drag-in embed code that auto-refreshes. Only real, earned light, displayed, never a copied screenshot. Pro

05 Competitor benchmarkingYour Heylo Score against the three rivals you name, tracked weekly, with the leak report ranked by next move: where the glow is gained, where it is dimming. Pro

06 White-labelThe whole flow, rating page, glow wall, Signals, and recovery, under your own domain and logo, zero Heylo chrome. The glow reads as yours. Pro · Enterprise

07 The Heylo API and webhooksEvery signal and review event streamed to your systems, asks fired from your own stack. Native ties to Salesforce, ServiceTitan, carrier policy systems, and the Vyan event bus. Enterprise

08 The record of accountEvery signal, ask, rating, post, shadow, and recovery, immutable and exportable. The defensible trail a brand or a carrier needs, made visible as a ledger. Enterprise

08 The tier ladder One instrument, three scales

FREE

For the solo operator or mom-and-pop shop proving the glow on one location before they pay.

$0/ month

+The ask that sends itself at job completion, by name and by job, up to 50 a month
+The full rescue: private feeling first, delight sent public with a referral (light added), a low rating caught in private (shadow caught)
+The drafted recovery waiting on every shadow, ready to send
+The Heylo Score across Google, Facebook, Yelp, and your profile, with the 30-day trend
+The public rating page ("Hey, how did we do?") on a Heylo subdomain, your name on it
+The next-step law on every unasked job, open shadow, and posted five-star
+One operator seat

No-brainer. A complete rescue engine for zero dollars. The bad day is caught in private on day one, before you pay a cent.

Start free

PRO

For the operator, agent, or growing brand that runs reputation as a channel, not a chore.

$79/ month

+Everything in Free, with unlimited asks and unlimited seats
+Signals, the internal layer: a private pulse on how customers feel, scored for sentiment and theme. The Medallia half, built in
+AI recovery drafting, written to the job, the name, and the exact complaint, in your voice
+AI reply drafting for the five-stars, so delight is answered, not just collected
+The glow wall, a live verified wall for your site, drag-in embed, auto-refreshing
+Competitor benchmarking against three named rivals, plus the leak report
+Your own domain and logo on the rating page and the wall, no Heylo chrome
+Channel choice (SMS, email, QR) and priority shadow routing with owner SLA alerts

No-brainer. AI recovery and the internal Signals layer alone replace two tools, a Podium seat and a Medallia-lite survey, for a fraction of one of them.

Start free, upgrade in app

ENTERPRISE

For multi-location brands, franchises, and carriers governing reputation as a standard across the network.

Custom

+Everything in Pro across unlimited locations, with multi-location and franchise rollups: one Heylo Score per location, region, and network, internal and external unified
+White-label: the whole flow, rating page, glow wall, Signals, and recovery, under the brand domain, zero Heylo marks
+Role-based governance: corporate sees the rollup, each location sees only its own shadows and glow
+The full Heylo API and webhooks, plus Salesforce, ServiceTitan, carrier, and Vyan event-bus ties
+The record of account, every signal, ask, rating, post, shadow, and recovery, immutable and exportable
+SSO, SCIM provisioning, data residency, signed DPA, custom escalation trees with SLA enforcement
+A named success contact and onboarding for the rollout

No-brainer. One prevented public one-star at one location pays for the month. And corporate finally gets one number that unifies how customers feel with what the world sees, governed, with the record.

Talk to us

09 On the record The glow, the segments, the trail

We stopped finding out about the rough job from a one-star. Now it comes to us first, with the message already written. Our glow has not dimmed in a year.

Regional operator · 14 locations · on Heylo Enterprise

Public one-stars that reached the world before the operator had brightened them. The shadow is caught first.

Glow number that unifies how customers feel (internal) with what the world sees (external), trending over time.

100%

Of trust events on the record: every signal, ask, rating, post, shadow, and recovery, immutable and exportable.

10 Why it beats them The bridge Medallia and Trustpilot leave open

Birdeye, Podium, Medallia, Trustpilot

Heylo

Blast the same ask to a contact list on a schedule

→The ask sends itself the instant the work is done, by name and by job

Push every customer straight at the public platforms

→The feeling is heard in private first, so only delight is sent public, light added

A low rating posts in public before you can respond

→A low rating is caught in private, a shadow, the recovery already drafted

Medallia listens in private but never makes it public

→Signals listens in private, then the loop carries the glow into public

Trustpilot publishes but never catches the bad day first

→One glow number, internal and external unified, with the rescue as the gate

No defensible trail when corporate or a carrier asks

→An immutable, exportable record of every signal and review event

11 On the questions Platforms · existing reviews · the ethics · switching

Does it work with the platforms I already use?

Yes. Heylo hands a bright rating to Google, Facebook, or Yelp, and reconciles all four sources, including your own profile, plus the internal Signals pulse, into one Heylo Score. Channels for the ask (SMS, email, QR) sit behind one provider seam, so you choose once and never wire anything by hand.

What happens to my existing reviews?

They stay exactly where they are and roll into your Heylo Score from day one. Heylo does not touch your history. It governs what goes public from here forward, so the glow only brightens as the loop runs.

Is asking privately first legal and ethical?

Yes. Every customer is asked, every feeling is honored, and nothing is suppressed. A bright rating goes public; a low one is routed to you first so you can make it right, and the customer is free to post anywhere they choose. You are not hiding a review. You are earning the chance to brighten the work before it reaches the world, which is what any serious operator already does.

How is this different from Medallia or Trustpilot?

Medallia listens in private but never makes it public. Trustpilot publishes but never catches the bad day first. Heylo is the hello between them: it listens at the moment of truth (the internal half), routes the shadow inward before it goes public (the valve neither of them has), and holds one glow number that unifies how customers feel with what the world sees.

What does switching from Birdeye or Podium cost me?

A free tier and an afternoon. Start Free at zero, keep your existing reviews and platforms, and run your first rescue on one location. There is no migration: the free tier and Enterprise are the same instrument, so a franchise rolls the network onto Enterprise without re-platforming a thing.

Can I run it standalone, or only inside Vyan?

Both, on the same code. Run Heylo on its own as a complete trust engine, or compose it into Vyan so the ask fires off job completion and files to the relationship. A solo shop runs it alone forever; an enterprise wires it to the event bus. Nothing changes but the scale.

Start your glow

Grow your glow. Send only the light public.

Start free on one location. The full rescue engine, the ask that sends itself, and one glow number that unifies how customers feel with what the world sees, before you pay a cent. Run it standalone, or compose it into Vyan with no migration.

No card. No setup fee. A public one-star never reaches the world before you have brightened it.

01The ask that sends itselfFired the moment the work is done, by name and by job.

02The full rescuePrivate feeling first, light added public or a shadow caught, recovery drafted.

03One glow numberEvery source, internal and external, the trend, on the record, from your first review.